FAQ

How Long is My Contract?

Can I Keep My Phone Number?

How Long is My Contract?

With Elara there is no need for a lengthy contract. You're billed on a month to month basis. 

Do I need New Phones?

Can I Keep My Phone Number?

How Long is My Contract?

No. Elara is compatible with most SIP based phones. If you do need new phones, we can help. 

Can I Keep My Phone Number?

Can I Keep My Phone Number?

How Much Bandwidth Do I Need?

Of Course, we'll even transfer it over for you from your old service provider. 

How Much Bandwidth Do I Need?

What if My Internet Goes Down?

How Much Bandwidth Do I Need?

 For most standard codecs, you’ll need anywhere from 85 - 100 kpbs of bandwidth per concurrent call. Don't worry, we'll help you figure out exactly what you need.

What If We Move Offices?

What if My Internet Goes Down?

What if My Internet Goes Down?

Unplug your phones and plug them in at the new location. it's that easy.

What if My Internet Goes Down?

What if My Internet Goes Down?

What if My Internet Goes Down?

Elara's Continuity-of-Service feature ensures that your calls are automatically transferred to your cell phone until your Internet service is restored.